Proofing Process
All order will receive 1 proof if requested free of charge. This does however add additional time to the total turnaround time due to the extra steps involved. If additional proofs are required they are subject to an additional fee of $10.per proof. All changes in design, artwork, or logos from the original purchase will be subject to additional design fees. Electronic approval of the artwork is final, and product is agreed to be produced as approved. Changes after artwork approval will require an additional design fee due to the extra design time involved.
Color Profiles
The print colors at Customonlineprints.com are some of the highest quality in the industry. We have tested and perfected our vibrant color profiles to match the manufacturers products as closely as possible. Due to the fact that all monitor colors vary, we cannot be held responsible to any differences viewed on your screen via proof or our website. With customer supplied art we do not change or alter the colors unless requested or approved.
Logo usage
We prefer to use vector images for all prints. The file extensions are typically .ai or .eps files. Any bitmap based logo's ex. .jpg, .gif, .png, or .bmp can be used but there is a possibility that the print quality could suffer if the art supplied is not the proper resolution. For logo usage we are required by their individual usage restrictions and follow as requested. If a customer supplied a logo for print you accept full responsibility that the logo usage, trademark, and copyrights are met. Any logo requested must be supplied by the company or you in the correct format. We have an exceptional staff that can recreate or custom design any logo that you would like but we are limited to copyright restrictions. Any logo designed will be subject to an additional design fee.
Production Times
We strive to process your order and ship all products in a timely manner immediately after receiving an order. Since most jobs are made per order there are many different factors that could affect turnaround time (ex. custom logo's, custom art changes, art changes by customer, multiple proof requests, as well as proof approval delays.) A rough estimate of production time is as follows: proof after order has processed 1-2 business days. printing after proof approval 1-3 days. skipping the proof process will speed up the order however you waive any chance to make edits prior to printing.
Sales Tax
Sales tax is collected for orders in FL unless proper documentation is provided for tax exempt or tax free status.